FAQ

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About Bella Dain

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What is Bella Dain Company?

Bella Dain is an online boutique offering affordable luxury fashion for women who seek effortless everyday glamour without compromising on comfort or quality. We curate designer-inspired pieces at 30-70% below traditional retail prices.

How can you offer luxury items at affordable prices?
We maintain direct relationships with designers and manufacturers, eliminating middlemen costs. Our curated seasonal collections and strategic inventory management allow us to pass significant savings to our customers while maintaining exceptional quality.

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Orders & Shipping

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What are your shipping options?

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• Standard Shipping (3-5 business days): FREE on orders $75+, otherwise $7.95

• Express Shipping (2-3 business days): $14.95

• Overnight Shipping (1 business day, order by 1pm EST): $24.95

• International Shipping: Available to select countries starting at $19.95

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Do you ship internationally?

Yes! We currently ship to Canada, UK, Australia, and select European countries. International delivery typically takes 7-14 business days.

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When will my order ship?

Orders are typically processed within 24-48 hours. You'll receive a shipping confirmation email with tracking information once your order ships.

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Can I modify or cancel my order?

Orders can be modified or canceled within 2 hours of placement. Please contact customer service immediately if you need to make changes.

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Returns & Exchanges

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What is your return policy?

We offer a 14-day return policy on all unworn items with original tags attached. Sale items are eligible for store credit only. Final sale items cannot be returned.

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How do I initiate a return?

Visit the "My Orders" section of your account and select "Return Item." Follow the instructions to generate a prepaid return label. Returns are processed within 5-7 business days upon receipt.

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Is there a fee for returns?

A $6.95 return shipping fee will be deducted from your refund unless the return is due to a defect or error on our part.

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Can I exchange items?
We don't process direct exchanges. For the fastest service, we recommend returning unwanted items and placing a new order for your preferred items.

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Product & Sizing

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How do I find my size?

Each product page includes a detailed size guide. For general guidance, our sizing tends to be true to standard US sizes. If you're between sizes, we recommend sizing up for a more comfortable fit.

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Are your products true to the images shown?

We strive for accurate representation of all items. However, please note that colors may appear slightly different depending on your screen settings.

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Do you restock sold-out items?

Popular items are often restocked. Click the "Notify Me" button on sold-out products to receive an email when the item becomes available again.

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Account & Orders

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Do I need an account to shop?

While you can check out as a guest, creating an account offers benefits like order tracking, faster checkout, wishlist creation, and exclusive member discounts.

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How do I track my order?

Once shipped, you'll receive a confirmation email with tracking information. You can also view order status in the "My Orders" section of your account.

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Are there any loyalty benefits?

Yes! Our Bella Rewards program offers points for purchases, reviews, and referrals. Points can be redeemed for discounts on future orders.

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Payment & Security

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What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

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Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete credit card information on our servers.

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Do you offer installment payment options?

Yes! We partner with Affirm, Afterpay, and Klarna to offer flexible payment options at checkout.

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Contact Us

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How can I reach Customer Service?

Our team is available Monday-Friday, 9am-5pm EST:

• Email: support@belladain.com

• Live Chat: Available on our website

• Phone: 1-800-BELLADAIN (235-5232)

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What's the best way to stay updated on new arrivals and promotions?

Subscribe to our newsletter for early access to new collections and exclusive offers. You can also follow us on Instagram, Facebook, and TikTok @BellaDainCo.